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 | Help
Frequently asked questions About our Location
About online shopping with Rewa's
About ordering options
Placing your first Order
About shipping options
About payment options
About our Location
We have our distribution center located in the Freezone of Curacao, Netherlands Antilles. About online shopping with Rewa's
Yes, any product of Rewa's can be ordered either online or by contacting us directly.
No, Rewa's carries more products than we can show online. If you would like to know more, please feel free to contact us and we will provide you with additional information.
Yes, Rewa's has applied safe payments options using SSL (secure socket layer) and sophisticated encryption. Your credit card will be processed through a Verizon processor. We will not use your informtion for any other pupose than to direct communication between Rewa's and you, we will not provide third parties with your information. About ordering options
No, Rewa's delivers the products per dozen, packeged in a variety of sizes (small-medium-large) and colors. The selection will cover most retailers need for variety. If you need any other selection, please contact us about the options.
Each package of a dozen contains a variety of sizes and (if applicable) colors of the product.
You can always order more than one package per product. If you wish to order a different set of products, please contact us about the options. Extra charges may apply.
Yes, both online or via regular phone or mail order back ordering earlier orders is possible. If you shop online check the options in "My account'.
Rewa's is located in the Curacao Free Zone and as such does not charge any taxes on the products sold. The only applicable tax may be the mandatory import (or other) duties in your country.
Yes you certainly can. However, there is seperate charge that will be added. Placing your first order Placing an order with rewas.com is easy. Here are the steps you need to follow to place an order.
1. Find the items you want First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our website. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each page. If you know the UPC or product code of the item you want, you can click on our Quick Order link to enter the details and find the product straight away. You can also find the product more quickly by searching by size or colour or price. When you find an item that interests you, Click the title or name of the item you here want to see its product detail page.here you will find more information about the item including an availability estimate of how long it will take before the item will be ready to dispatch. 2. Add the items to your basket If you want to order an item from rewas.com, click the Add to Wish list button on the item's product detail page. Once you've added an item to your basket, use the basket's top navigation bar or the continue shopping button to keep searching or browsing until your basket contains all the items you want to order. You can access the contents of your basket at anytime by clicking the "My Basket" Icon at the top of each page of our website. 3. Proceed to Checkout Take a moment to review all of the items you've placed in your Basket. If you decide that you don't wish to buy a particular item right away, click the” save for later “, button next to the title. The item will move from from your current basket to to the saved item ..To buy later list below. When you are ready to place an order for everything in the ‘My Basket Items – To Buy now’ section of your basket, click the proceed to checkout ‘button. You will be taken to the first page of the order process. The instructions below outline each step of our online order form. If any point is you encounter difficulty or receive an error message, please consult our troubleshooting tips.
4. Sign In and choose a password Enter your email address, choose a password for your account and click the ‘Sign In’ button. (Keep in mind that the email address you provide here will be the only email address to which we can send information about subsequent orders.) (Refer our privacy policy) You need a password to for your account so that when you come back to rewas.com in the future, you can use the same delivery address and method of payment you provided during this first order. You will also be able to use your password to make changes to your order and account information. As that’s one of the requirements to shop online.
5. Enter a delivery addressTell us where you would like the order to be delivered, and let us know if any of the items are to be gifts. (If so, you'll be given a chance to order gift wrap and add a gift message. 6. Choose a delivery method Consider how quickly you would like to receive the order and choose a delivery method. We will estimate dispatch days to you, on the order form. 7. About shipping options
Your orders will normally be shipped to you by Fedex or by any other shipment option you prefer. Contact us for further informtion about the options.
No, since the shipping destination and method influence the shipping costs, it is not included in the pricing. It is added and charged to your invoice separetely.
Yes, please contact us about your specific needs. About payment options
Yes, Rewa's uses SSL and encryption technology to ensure that your payment information is protected.
Yes, wire or regular bank transfer is also possible. Please contact us if you prefer this payment method because you have the options of : western union, bank wire transfer, moneygram!
Shipping costs will be added separetely to your invoice and also charged as such. 1. Terms and ConditionsWelcome to the REWAS.COM website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you. Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at SANJAY@REWAS.COM We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. 1.1 Delivery Information and CostsNormal Delivery Information and CostsUnited Kingdom
Eire
USA and Australia
Europe (France, Italy, Spain, Germany, Holland, Denmark and Sweden)
Channel Islands/BFPO Addresses
1.2 Delivery TimesAll times quoted are Greenwich Mean Time (GMT) or British Summer Time (BST) (as applicable). We aim to deliver within the time scales set out below. A signature is requested on delivery. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will take your order back and then attempt to deliver 2 more times on different days.
*Exceptions
Overseas Delivery Times (USA, Europe and Australia) USA and Australia - We aim to deliver within 7 working days following the date your order is placed. Europe - We aim to deliver within 5 working days following the date your order is placed. Currently we deliver to France, Italy, Spain, Germany, Holland, Denmark and Sweden only. 1.3 Delivery AreasREWAS.COM delivers to all United Kingdom, United States, French, German, Spanish, Swedish, Dutch, Danish, Italian Australian and Republic of Ireland addresses. Unfortunately at this time we cannot take orders for delivery to the Channel Islands, BFPO or other international addresses. 1.4 Delivery Address optionsWe will be unable to change a residential delivery address to a business delivery address once the order has been despatched. 1.5 Tracking your OrderFor Deliveries Within the UK:Log on to http://www.fedex.com/Tracking?cntry_code=an and use the tracking number provided in your despatch email. Please allow 24 hrs for express orders and 36 hrs for standard orders from receipt of the email before tracking your order. For Overseas Deliveries:Unfortunately we are unable to offer order tracking at this time. Having trouble tracking your order? We will check your order status and give you an update.Email us at info@rewas.com with the date your order was placed, your reference number for each order, your full name, billing address and phone number. Alternatively, you can call Customer Services between 9am and 9pm on week days (excluding Curacao bank holidays) and between 9am and 5.30pm at the weekend: - Curacao customers: 005999-4614802 (calls charged at national rate) - Republic of Ireland customers: +5999 4614802 (calls charged at international rate) - United States customers: +5999 4614802 (calls charged at international rate) - European Customers: +5999 4614802(calls charged at international rate) Outside these times, please email us at info@rewas.com 1.6 Payment Options
We accept American Express, Visa, Delta/Connect, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards or PayPal. Your credit card will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch. All prices are inclusive of VAT (where applicable), at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge. Further information for overseas customers. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order. *We are unable to accept international Maestro cards. 1.7 Credit Card ValidationAll credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or, does not for any reason, authorise payment then we will notify you by email and not dispatch the order. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy). 1.8 Verified by Visa & MasterCard SecureCodeBenefits of Verified by Visa & MasterCard SecureCodeVerified by Visa and MasterCard SecureCode helps to protect your card against unauthorised use when you shop online by requiring you to enter a personal password each time you buy. You only need to register once to create your password and during registration you will be you enter.communicatingdirectly with your card issuer via a secure link. We won't be able to see the information What if I am already registered?Great. If you have already registered, you will be asked to enter your personal password during the online checkout process in order to complete your purchase...simple. What do I need to do to register?If you have not registered for Verified by Visa or MasterCard SecureCode, you will have the opportunity to do so during the checkout process by entering in your details which will be sent via a secure link to your card issuer. Once the card issuer has confirmed your identity, you will be asked to choose a password and we will be able to complete your order. You will then use the same password each time you purchase online at participating stores. Please note if you choose not to register during the check out process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your order. Click for more information on Verified by Visa and MasterCard SecureCode. Alternatively, contact your card issuer or bank direct for more information. 1.9 ReturnsWe guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery unless they are of unsatisfactory quality or unfit for purpose. Our return Policy is purely in discretion of the management for any reason as the case maybe. For any kind of Return or Exchange contact us personally at 005999-4614802 or email us at : info@rewas.com.
You can log in to your account here.You can call Customer Services between 9am and 5pm (-4.00 GMT), seven days a week (excluding Curacao bank holidays): Caribbean customers: 005999 4614802 (calls charged at international rate) Republic of Curacao customers: 4614802 (calls charged at national rate) United States customers: +5999 4614802 (calls charged at international rate) Australian customers: +5999 4614802 (calls charged at international rate)
NoteReturns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. The Returns Authorisation Code wll be auto-generated in an automatic email system once we receive a return request. If you experience any difficulties process please contact us at info@rewas.com. 1.12 Returning goods bought as special offersIf you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will not be refunded any price on that item.
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